UK Delivery: Free Postage
Overseas Delivery: £14.99
Deliveries will only be made once payment has been received.
The Atlas and The Gaia are individually handcrafted so please allow up to 14 working days to receive these items. For all other items, orders placed by 12:00pm will be dispatched that day. For UK deliveries, please allow up to 5 working days for your Abraxian piece to arrive (14 working days for The Atlas and The Gaia), we aim for next day despatch however due to a high volume of orders from time to time this is not possible.
For destinations outside the UK, delivery will take anywhere between 5-14 days, depending on the country selected - we will advise you on your order confirmation email when you should expect to receive your item(s).
Any returns of either unwanted, damaged or faulty goods must be confirmed by email. Any goods sent back without prior consent from will be returned to you at your own cost. If an item used when it is returned to us the item will be disposed of and you will not be reimbursed.
Abraxian Glassware offers a fourteen-day return policy for all our products. If you would like to return your order, you must notify us within fourteen days of receiving your purchase. Items returned must be in a new and unused condition and are the responsibility of the customer until they reach us. We will not accept any extra charges for courier services or customs.
We accept no responsibility for shipments confiscated by customs. We do not refund for the postage cost of returns, unless you are returning a faulty product, an error was made by us or a damaged product was received.
- Unwanted Items
If you would like to return your items and receive a refund, you will need to notify us within fourteen days of placing the order. Items returned to us must be in a new and unused condition and you will be held responsible for the return postage costs of the goods.
- Damaged Items
If you receive an Abraxian product from us that has been smashed or damaged during transit then you will need to contact us using our online contact form within 48 hours of signing for the parcel, package or packet. You will also find this information on our transactional email and returns.
You will need to email us with a clear picture of the damaged product and quote your order number. Once we have received the pictures and our team has examined them we will arrange for a replacement to be sent out to you. You may be required to send the item back to us. We will refund the return postage costs. Please fully inspect your item before use as items will not be replaced or refunded after use.
- Defective Items
If you experience a fault with one of our products, please contact our customer service team. They will first try to troubleshoot the issue with you. If the issue remains unresolved an RMA will be requested on your behalf and we will either arrange for a replacement to be sent out to you or a full refund will be given.